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Troubleshooting Tips
When encountering bugs/issues with your tastycrypto app/browser extension, most problems can be resolved with some basic troubleshooting steps. This guide provides troubleshooting tips to help you quickly identify and resolve common issues:
App/Browser Extension Crashes/Freezes
- Update the App: Ensure that you are using the latest version of the app/browser extension. Check for updates in your device’s app store and install any available updates.
- Restart the Device: Restart your smartphone/desktop to clear any issues that might be causing the app/browser extension to crash/freeze.
- Reinstall the App: If the problem persists, try uninstalling and reinstalling the app/browser extension. Make sure to back up your recovery phrase before uninstalling.
Login/Access Issues
- Correct Credentials: Verify that you are entering the correct password or biometric authentication.
- Recovery Phrase: If you have forgotten your password, use your recovery phrase to restore access to your wallet.
