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UpdatedAugust 21, 2024

Troubleshooting Tips

When encountering bugs/issues with your tastycrypto app/browser extension, most problems can be resolved with some basic troubleshooting steps. This guide provides troubleshooting tips to help you quickly identify and resolve common issues: 

App/Browser Extension Crashes/Freezes

  • Update the App: Ensure that you are using the latest version of the app/browser extension. Check for updates in your device’s app store and install any available updates. 
  • Restart the Device: Restart your smartphone/desktop to clear any issues that might be causing the app/browser extension to crash/freeze. 
  • Reinstall the App: If the problem persists, try uninstalling and reinstalling the app/browser extension. Make sure to back up your recovery phrase before uninstalling. 

Login/Access Issues

  • Correct Credentials: Verify that you are entering the correct password or biometric authentication. 
  • Recovery Phrase: If you have forgotten your password, use your recovery phrase to restore access to your wallet.
A screenshot of a few of the potential errors of the tastycrypto wallet

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